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| Answers |
| Pre-Sales FAQ |
- Do you offer Coldfusion, ASP, and/or
other server side scripting languages?
We do not support ASP, JSP or Coldfusion. However, we do
offer the latest versions of PHP, Perl and Python.
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- May I host adult content?
No. We do not allow adult content of any kind on our servers.
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- Do you give access to C tools via
Shell?
Yes we do.
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- What databases do you support besides
MySQL? Do you support Microsoft Access?
We only support MySQL.
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- What type of platform are these accounts
on?
All servers are running Redhat Linux 7.x.
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- What is the connection speed of the
servers?
100MBit connection directly peering with 14 networks in
Atlanta, 1Gbit to Aleron, 1Gbit to Level3, 100MBit to Cogent
and a 100MBit to Qwest coming this late summer.
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- May I use my own SSL (Secure Server)
certificate?
Yes. You must have a dedicated IP to use your own private
SSL certificate. We can obtain and install a GeoTrust secure
certificate on your behalf for a fee of $119.00 per year.
If you have already purchased your own certificate we will
install your certificate for a fee of $25.00.
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- Do your servers support PGP or GNUPG?
GNUPG is fully supported.
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- Do your servers support CGIwrap?
We have eliminated the need for CGIwrap by introducing SUExec.
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- Will I have access to the PHP.ini
file?
No.
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- Do you offer streaming media? RealAudio/Video?
HTTP streaming is available. RealAudio/Video is not.
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- Can WGH host all domain extensions?
Yes. All available domain extensions are supported.
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- Can .cgi and .pl scripts run outside
of the CGI-BIN?
Yes they can.
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- Is PHP running in safe mode?
PHP is not running in safe mode.
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- What kind of override do you allow
in Apache's .htaccess files? What is the value of the AllowOverride
value in the httpd.conf?
.htaccess will have the power to override the apache settings,
such as directory permissions, IP banning, etc. The value
is AllowOverride None.
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- If I add more domains, and have 1
IP address, can you please explain to me how it works that
the right site will pull up?
All servers are using BIND to manage the DNS. All domains,
even if they are on the same IP, will be forwarded to the
correct web site.
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- What BIND version are you using?
Version 9.
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- How often you do backups?
Backups are done daily.
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- Do you have PHP with IMAP support
(compiled with IMAP)?
Yes, PHP is compiled with IMAP support. However, the servers
themselves do not have IMAP.
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- Do you allow Telnet access?
We allow SSH, which is the same as Telnet, just on a secure
connection. For security purposes, please be prepared to
fax or mail a valid copy of your drivers license (or another
valid form of identification) should you require SSH.
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- Do you count POP/SMTP/FTP toward
bandwidth usage?
Yes. These are all applied toward bandwidth usage.
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- Does CPanel count toward disk space?
Bandwidth?
No. It does not count toward disk space or bandwidth.
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- Can I setup Anonymous FTP access?
Yes. You will need to request a dedicated IP.
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- Will I be able to access my domain
without the "www." prefix?
Yes. You will be able to access your domain address with
or without "www." in front of the domain name. For example,
www.domain.com or domain.com are both acceptable. It is
just a matter of preference as to which you will use.
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- How long does it take to setup a
new account?
New accounts are setup within 24 hours from the time we
receive payment. Once your new account is setup we will
send your welcome e-mail. Your welcome e-mail includes your
account information along with some useful information to
help you get started. It is important that you read your
welcome e-mail thoroughly and save it for later reference.
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- What is CPanel?
CPanel is a full featured web based control panel that allows
you to manage your domain through a web interface. The idea
is to transfer as much of the control and responsibility
of managing your web site over to you, yet make it as simple
as possible for even a novice webmaster to handle. You have
the ability to manage all aspects of e-mail, files, backup,
FTP, CGI scripts, web site statistics and more. No more
waiting for the system administrator to create a MySQL database
or password protect a directory for you!
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- What methods of payment are accepted?
We accept Visa, MasterCard, American Express, Discover/Novus..
We will also accept cash, check or money order via postal
mail.
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- Prices are quoted in what currency?
All prices are quoted in US Dollars (US$).
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- Can I get unlimited bandwidth?
No. We do not offer packages with unlimited bandwidth. We
set limits to both protect you and to provide you with a
reliable service.
If and when you run across a host claiming to offer unlimited
bandwidth, you will definitely want to find out what their
meaning of unlimited really is. No host can really offer
true unlimited bandwidth.
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- Is there a minimum contract for any
of your plans?
There are no minimum contracts required. You may pay monthly,
quarterly, biannually or annually on any of our plans.
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| Domain Registration
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- What fees do you charge for domain
name registration?
- .com, .net, .org are only $9.95 for the first year!
Even lower rates apply for multiple-year registrations.
- .us domains are $15.95 per year!
- .info and .biz $12.75 per year.
- Click Here
to register or check prices on other domain extentions..
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- Is web hosting service included with
the registration fee?
No. Web hosting is not included in the domain name registration
fee.
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- Is domain name registration included
in my web hosting package?
Domain name registration is available with your hosting
package if desired. However, it is not free and it is not
included in the monthly web hosting fee. It is a separate
fee altogether unless otherwise stated.
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- Can I renew my domain name through
WGH even though it was registered with another company?
Certainly. :) It does not matter which company you registered
your domain names with.
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- How can I find out the expiration
date of my domain name if I am registered through another
company?
You can perform a Whois search by clicking
here.The result page will offer you the option to view
the Whois record. This record will show your expiration
date. Otherwise, please go to your domain registrar's site
and login to your account there.
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- What is a parked domain?
A parked domain is a domain that has been registered through
a domain registrar that has no actual web site to point
at. It is registered solely to reserve the domain name and
prevent others from claiming it.
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- What is a domain pointer?
A domain pointer is a domain that resolves to an IP address
that another domain is already pointing at. For example,
if you own the domain mywebsite1.com and you register a
new domain by the name of mywebsite2.com, and you want both
mywebsite1.com and mywebsite2.com to point to the same web
site, mywebsite2.com would be considered a domain pointer.
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- How much does a pointer domain cost?
For new domain names, all that you are responsible for is
the domain registration fee. We will point your new domain
to any of your existing domains or subdomains free of charge.
WebGeo Hosting reserves the right to charge a setup fee
(usually $1.50 per domain) for excessive domain pointers
and to limit the number of pointer domains that will be
added or changed for each account. WebGeo Hosting reserves
the right to the final decision on what constitutes excessive
domain pointing.
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- How long does it take to have the
pointer set up?
We will fulfill the request for the pointer within 24 hours
of your request. It usually takes between 2 to 48 hours
or more from the time that it is set up for the new domain
to propagate throughout the Internet.
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- If WGH is registering my new domain,
who takes ownership?
All domain names are registered in YOUR name, not ours.
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| General Questions
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- What are FrontPage server extensions?
FrontPage extensions are CGI programs that provide the server
side implementation of FrontPage. FrontPage communicates
with the extensions via HTTP using a Remote Procedure Call
(RPC). When the server sees the "POST" request addressed
to the FrontPage server extensions it simply directs the
request to the appropriate CGI program. The extensions implement
authoring (uploading/downloading documents, ToDo lists),
administration (setting end-user, author, and administrator
privileges), and dynamic content (browse-time WebBot components).
Without the FrontPage server extensions you will not be
able to take advantage of the WebBots that are available
through FrontPage. You also cannot author and administer
your site using the tools provided as part of the FrontPage
Editor/Explorer package.
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- What is bandwidth?
Bandwidth is the term used to measure the amount of data
being transferred from your web space.
When you access a web site, you are downloading a file.
This file can be a web page, a GIF or JPG image, a MIDI
sound file, a CGI script, or a combination of these. These
files are downloaded to your computer and displayed in your
web browser.
Each time you download a file, data is being transferred.
The amount of data depends on the size of the file. If you
download a web page that is 1 kilobyte (1,024 bytes), or
1KB, in size, then 1KB of data has been transferred. If
500 people access that same web page, then 500KB of data
has been transferred.
1,024KB is equal to 1MB. 1,024MB is equal to 1GB.
How much bandwidth a site will use depends on many factors.
You have to consider what kinds of files people will be
downloading. Certainly a site with mp3 files for visitors
to download will use more bandwidth than a small web site
with very few graphics. Statistically, most sites use less
than 500MB per month, which is half of 1GB.
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- What is virtual hosting?
Virtual hosting is where multiple web sites are served off
the same physical server. This saves each customer from
purchasing their own expensive server, performing the setup
and providing the appropriate environment. This is the most
common method of hosting sites of small to medium size with
light to moderate traffic.
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- What is SSL/What is shared SSL?
What is SSL?
Secure Sockets Layer, SSL, is the standard security technology
for creating an encrypted link between a web server and
a browser. This link ensures that all data passed between
the web server and browser remain private and integral.
It can be used to create secure links to protect transactions,
passwords, personal details, etc.
What is shared SSL?
A shared SSL certificate is one certificate that can be
used for all domains on the server.
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| Web
Hosting FAQ |
- I recently signed up for a hosting
account and I am not able reach my site using the domain
name. What could be the possible cause?
If you have followed the steps for pointing your domain
name to our nameservers, but your new site does not appear
to be hosted, you are probably encountering a propagation
lag. The Internet is set up with thousands upon thousands
of name servers. Most are configured to receive updates
only at a certain time each day. It can take from 2 to 48
hours or more for your domain name to propagate across all
of the possible domain name servers. You can test this yourself
by typing in your temporary site URL and trying to bring
up your web site. If you can bring your web site up by the
IP address but not by domain name, it is probably a propagation
issue. Please give it a few days to resolve.
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- What are the nameservers for WebGeo
Hosting?
Primary Server Hostname:
dns1.webgeodesigns.com
216.180.247.206
Secondary Server Hostname:
dns2.webgeodesigns.com
216.180.247.197
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- What is the path to....?
Web Directory: /home/username/public_html
CGI-BIN: /home/username/public_html/cgi-bin
Sendmail: /usr/sbin/sendmail
Perl: /usr/bin/perl
Date: /bin/date
Whois: /usr/bin/whois
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- What scripts, if any, are banned from
your servers?
- UltimateBBS (all versions)
- Ikonboard (all versions)
- All flat-file based forums
- All chat scripts
- All IRC related scripts
- IRC Egg Drops
- Proxy Servers
- nph-proxy
- The Anonymizer
- any soap mailers
- FormMail (versions prior to 1.9s)
If you are unsure about a script, just ask. :)
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- What permissions will I need to set
my CGI scripts to in order to have them run properly?
CGI scripts only need to be chmod 755 to run. Additionally,
scripts should NOT be put at 777 on any server. This is
a huge security risk and opens your account up to all sorts
of possible abuse. If you have any scripts chmoded to 777,
then please change them to 755 immediately.
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- I cannot access my subdomain at www.sub.domain.com?
Simply remove the "www." and you should be able to access
the subdomain fine. Subdomains cannot contain the "www."
prefix.
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- What username/password do I use to
upload to my subdomains?
You will use your CPanel username/password. If you have
created the subdomain for another user, you may also create
an FTP account with the same name as the subdomain and then
that FTP username/password will work for the subdomain.
i.e. Create a subdomain named "webgeo". Then create an FTP
account with the username "webgeo". This FTP account will
now have permissions to upload to webgeo.yourdomain.com.
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- How do I use shared SSL for my account?
To use our shared SSL certificate for your web site, please
use the following URL:
https://secure.webgeodesigns.com/~username/
Note the 's' in 'https://'. That is crucial and must be
there for SSL to function properly.
Also note that 'www.' is not present in the URL. The 'www.'
prefix must be omitted for SSL to function properly.
If you would like to, you may purchase your own SSL certificate
as an alternative to shared SSL. We will purchase a GeoTrust
SSL certificate on your behalf for a fee of $119.00 per
year, including installation. Installation of an SSL certificate
purchased elsewhere is $25.00. Please contact the support
team if you wish to purchase or install an SSL certificate.
If you are using shared SSL and any error boxes about insecure
items pop up, you either have images located outside of
your web site (all paths must be relative), or you may need
to use the following approach:
If your images are in a folder named images, your path in
your source code is probably something like: SRC=/images/blah.jpg
This may need to be changed to: SRC=/~username/images/blah.jpg
in order to have shared SSL work properly for your site.
If you have any problems using shared SSL, please contact
the support team.
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- How do I add additional domains to
my account?
We are working on a script that will allow you to add domains
in real time via your CPanel. Expect a release date within
the next few months. In the meantime you must submit a support
request for additional domains to be added onto your account.
As stated throughout our site, you may host as many full
featured domains (each having it's own CPanel and unique
features) as you'd like within your space and bandwidth
limits. We do however impose a $1.99 setup fee per every
domain beyond the ninth (9th) additional domain. Meaning
we will allow up to nine (9) additional domains to be added
to your account free of charge. Each additional domain added
to your account thereafter will require a $1.99 setup fee
payable at time of setup. There are no monthly fees for
additional domains.
You may add additional domains to your account at anytime.
If you would like to host multiple domains on your account,
please make a list of the domains and include how you would
like to divide the space/bandwidth between them (including
the main domain that you signed up with), as well as a unique
username/password for each domain, and submit the list via
our support desk.
Example:
1.) domain1.com - 25MB Space/500MB Bandwidth (This is main
domain)
2.) domain2.com - 15MB Space/250MB Bandwidth - requested
username/password
3.) domain3.net - 10MB Space/274MB Bandwidth - requested
username/password
Hint: 1GB is equal to 1,024MB.
You will also need to update the DNS of the additional domains
to:
Primary Server Hostname:
dns1.webgeodesigns.com
216.180.247.206
Secondary Server Hostname:
dns2.webgeodesigns.com
216.180.247.197
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